Help & Support

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Find quick answers, explore our services, or get in touch with our team. For medical emergencies, call 10177 immediately.

How can we help you?

General Help

Navigation, account, technical issues

How to bookAccount setupPassword reset

Clinical & Medical

Symptoms, prescriptions, medical advice

Medical symptomsPrescription queriesLab results

Training & Onboarding

Learn to use the platform effectively

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WhatsApp Support

Chat with a human agent

Billing disputesAccount issuesLive agent

Billing & Payments

Invoices, medical aid, payments

Invoice queriesMedical aid claimsRefunds

Emergency Info

Urgent contacts and resources

SA Emergency: 10177Ambulance: 112Poison Control: 0800 333 444

Quick Links

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Need to talk to us?

Email our team and we'll get back to you within 24 hours.

For any questions about bookings, prescriptions, billing, or anything else, reach out to our practice team.

Email practice@iscript.co.zaContact Form

Medical Emergency?

If this is a life-threatening emergency, call 10177 (SA emergency services) or 112 from a mobile immediately. For mental health crises, call 0800 567 567 (SADAG, 24/7).